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Water Damage Restoration

If your home or business has experienced water or flood damage, SCU Services is your trusted company to handle the mitigation. We respond immediately, no matter the size or severity of the damage. Our certified team has the training, experience, and professional-grade equipment to properly stabilize, dry, and restore your property the right way. Available 24/7 for emergencies.

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Water Damage: What To Do Immediately

Stop the Source

If safe, shut off the main water supply to your property. If the issue is isolated (like a sink or toilet), turn off the individual shut-off valve.

Call SCU Services Immediately

Our 24/7 rapid response team will handle water extraction, structural drying, moisture monitoring, sanitation, and restoration. We can also coordinate with licensed plumbing professionals if needed.

Relieve Pressure


If you shut off the main valve, open faucets to help drain remaining water from the plumbing system.

Avoid Electrical Hazards

Do not use light switches, outlets, appliances, or shop vacs in affected areas. Standing water and electricity are a dangerous combination.

Protect Valuables

Move furniture, electronics, documents, and personal items out of wet areas. If items are too large to move, place wood blocks or protective barriers under the legs to elevate them above moisture.

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Our Proven Process for Water Damage Restoration

Assess and Stabilize

Every situation is different. We begin with a thorough inspection to determine the category of water, identify safety concerns, and evaluate the full scope of damage. Using professional moisture detection tools, we create a clear action plan before work begins.

Water Extraction

Standing water causes rapid deterioration. Our team immediately removes excess water using commercial-grade extraction equipment to prevent further structural damage and reduce drying time.

Start Insurance Claim Process if applicable.

Professional Drying and Dehumidification

Water penetrates walls, flooring, and structural materials. Our certified technicians use industry approved drying systems, air movers, and dehumidifiers to eliminate hidden moisture and monitor progress daily for insurance purposes.

Cleaning, Sanitizing and Contents Care

We clean, disinfect, and deodorize affected areas while carefully inventorying and restoring salvageable items. Our goal is to return both your property and your belongings to pre-loss condition if possible.

Full Restoration

Once the property is dry and stable, we restore it completely. This may include drywall repair, flooring replacement, paint, trim, and reconstruction services. As a one-stop shop, we handle mitigation and rebuild so that you don’t have to juggle contractors.

Satisfaction Guarantee

At SCU Services, we stand behind every job we complete. Our commitment is simple: perform every service to industry standards, set clear expectations, and go above and beyond to deliver the quality, care, and integrity you deserve.

Water Damage FAQs

What should I do immediately after discovering water damage?

Shut off the water source if you can assess it safely. 
Call SCU Services. Our 24/7 rapid response team will dispatch certified technicians immediately to assess, extract water, and begin stabilization.

  • Avoid standing water, especially if electricity or sewage are involved.
  • Move valuable items off wet flooring
  • Place foil or blocks under furniture legs to prevent staining

In most cases, sudden and accidental water damage (like burst pipes or appliance failures) is covered by standard homeowners policies.
Our team works directly with insurance carriers, provides detailed documentation, and helps guide you through the claims process to reduce stress and minimize out-of-pocket costs.

Water extraction begins the same day we arrive.
Drying typically takes 2–5 days depending on the severity, materials affected, and moisture levels. We use professional drying equipment and daily moisture monitoring to ensure your property is properly stabilized before repairs begin.

Mold can begin developing in as little as 24–48 hours under the right conditions. That’s why immediate mitigation is critical. Rapid response prevents secondary damage, structural issues, and costly remediation later.

In most cases, the answer is yes. Clean water from a supply line is radically different from outside water or sewage. We will evaluate safety risks and give you a clear recommendation.

Once moisture levels are stabilized, we move into repair and restoration. That may include drywall replacement, flooring repair, odor removal, and full rebuild services if necessary.

Frozen Pipes and Water Damage

When temperatures drop, pipes can freeze and burst without warning — causing sudden and severe water damage in minutes especially in the Midwest. Once thawed, cracked pipes can flood walls, ceilings, flooring, and insulation, often leading to hidden structural damage and mold growth.

Cold-weather damage is often preventable with a few proactive steps:

  • Maintain consistent indoor temperatures
  • Open cabinet doors to allow warm air to circulate
  • Let faucets drip during extreme cold
  • Insulate exposed pipes in basements, garages, and crawl spaces
  • Disconnect outdoor hoses and shut off exterior water lines

Call SCU Services for immediate response. We’ll handle the water damage and coordinate with trusted plumbers to repair the broken pipe.

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Types of Water Damage 
Services We Cover

Rapid Water Removal

Immediate extraction is critical. Our team quickly removes standing water, establishes containment to protect unaffected areas, and begins surface drying using commercial-grade equipment to minimize structural damage.

Water Mitigation and Moisture Control


Stopping the source is just the beginning. We detect hidden moisture, stabilize affected materials, and prevent secondary damage such as mold growth. Our certified technicians monitor moisture levels daily to ensure proper drying — not guesswork.

Advanced Drying Solutions


Water penetrates deep into walls, flooring, and structural components. We use industry-approved air movers, dehumidifiers, and targeted drying systems to eliminate trapped moisture and protect the integrity of your property.

Sewage Cleanup


Sewage backups are hazardous and require immediate professional care. Our certified team safely removes contaminated water, thoroughly disinfects the area, and restores your property to a clean and safe condition.

Mold Remediation


The secondary effects of water damage is always the concern of mold growth. We safely remediate mold growth according to industry standards to make sure your place of residence is safe to live in.

Flood Damage Restoration

Flooding requires a comprehensive response. We assess the damage, extract floodwater, dry and disinfect the structure, and restore affected materials including walls, flooring, and ceilings. Our goal is full recovery, not temporary fixes.

Contents Cleaning and Restoration

We inventory, evaluate, and restore salvageable belongings using advanced cleaning methods and deodorization technology. From furniture and electronics to important documents and sentimental items, we work to recover what matters most.

Full-Service Restoration and Reconstruction

As a true one-stop shop, SCU Services manages mitigation, remediation, and rebuild. You won’t need multiple contractors — just one coordinated team guiding you from emergency response to final restoration.

Insurance and 
Claims Support

When filing a claim, navigating the insurance process can be the most daunting, overwhelming process for a homeowner.

At SCU Services, we have a specialized team that deals directly with insurance. We know the language, we have the program software to bill, and we know exactly the whole process from start to finish. 

We serve you by having…

Direct Insurance Coordination

We communicate directly with your adjuster to ensure the full scope of damage is properly documented and covered.

Comprehensive Claim Documentation

Our team provides detailed reports, photos, moisture readings, inventories, and line-item estimates to support a smooth and accurate claims process.

Educate and Inform

We promise to communicate with you throughout the whole process so that you know what is happening at any given time through the remediation process.

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Why Choose Us?

Satisfaction Guarantee

We believe in doing the job right the first time which is why we don’t cut corners in any of our work.

Integrity and Compassion

We promise that you will be met and served with integrity and compassion throughout the process of working with us.

Insurance Covers

Most major insurances cover the work that we do. We will work with your insurance from start to the end taking one more thing off your plate.

View Our Testimonials

Our Commitment:

Go Above and Beyond Expectations Each and Every Time.

Absolutely Amazed

These people really do care about their community and the people they help. I am absolutely amazed by the help they gave me, so thankful that they helped me. If you need help, these people will do just that and then some. If I could give them 10-plus stars I would.

Alexandra

Exceeded My Expectations

SCU exceeded my expectations from start to finish. Brandon was so quick to respond to all my questions, provide me a quote, and got my dad’s home clean, like within 48 hours of reaching out, he was finished. My dad’s house looked better than I’ve ever seen it and they took great care of his belongings and kept me updated along the way. They made sure I felt supported and unjudged and even reached out a couple times to check on my dad’s health. Definitely recommend them!

Hayley W.

Truly Exceptional

During an exceptionally difficult time following an unexpected death, Mr. Catchen provided truly exceptional support. His team responded immediately, and at no time did he press us for money or guarantees while we were grieving. He offered professionalism, candor, and much-needed guidance during the worst of times. I strongly recommend seeking help from Mr. Catchen.

Seth J.

Forever Grateful

SCU was recommended to us and I can not say enough about them, I contacted them and their response time was very fast. They came to the address where their services were needed, we discussed the process of cleaning that would be taking place, they were very thorough with all of the details, and they got started right away. Not to mention the amount of respect and sympathy they showed my wife and I, I truly cannot say enough about them. We will be forever grateful to them and will recommend them to anyone we can.
Gene C.